Effective 01/01/2025

At Her Holistic Health, your privacy is a top priority. We are committed to protecting your personal information and respecting your privacy rights. This privacy policy explains how we collect, use, store, and safeguard your personal data when you access and use our coaching services, including but not limited to women’s health, IVF, pregnancy, postnatal, and fertility coaching.

By using our services, you consent to the data practices described in this privacy policy.

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1. Information We Collect

We collect information in the following ways:

• Personal Information: When you book a coaching session or contact us for support, you may be required to provide personal details such as your name, email address, phone number, and health-related information that is necessary to provide the services. This could include details about your health history, medical conditions, and lifestyle.

• Sensitive Health Data: As part of our health coaching services, you may choose to share sensitive health data such as information about your fertility, pregnancy, postnatal experience, or conditions like PCOS, endometriosis, or fibroids. This information is necessary to provide personalised coaching and support.

• Usage Data: We may also collect information about your interactions with our website, emails, or online services, such as IP addresses, device types, pages visited, and times spent on our website.

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2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To provide the coaching services you request, including fertility, IVF, pregnancy, postnatal, and women’s health support.

• To communicate with you regarding appointments, updates, and responses to your inquiries.

• To personalise your coaching experience by tailoring advice and resources to your unique needs.

• To improve our services, offerings, and user experience based on feedback and usage data.

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3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

• Healthcare Professionals: With your consent, we may share necessary information with relevant healthcare professionals, such as your GP, fertility specialist, or other medical providers, to ensure comprehensive care and support.

• Service Providers: We may use third-party service providers to facilitate our services (e.g., appointment scheduling systems, email communication platforms). These providers are required to handle your data securely and only for the purposes outlined in this policy.

• Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena or legal process.

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4. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we correct or update any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.

• Withdrawal of Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@herholistichealth.co.uk.

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6. Data Retention

We retain your personal data only for as long as necessary to provide the services, comply with legal obligations, or resolve disputes. After this period, your data will be securely deleted or anonymised.

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7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve the functionality of our website and services. You can manage your cookie preferences through your browser settings.

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8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. 

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9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Dr. Divpreet Sacha
Her Holistic Health
info@herholistichealth.co.uk

Thank you for trusting Her Holistic Health with your personal information. We are committed to protecting your privacy and supporting your health journey.